Information Technology/Tech Support

Your STCC Account gives you access to log onto STCCNet portal, Gmail, Blackboard, ARIES, Password Manager, and STCC computers and printers. The same username and password are used to log in to all STCC Account systems. For help accessing your STCC Account please see the Getting Started with STCC Account page.

The Information Technology Department (IT) provides a wide range of technology services and support for students, faculty, and staff. IT delivers many services to the college in the following areas:

  • Help Desk and User Support
  • Faculty and staff desktops and laptops
  • Computer labs and classroom technology
  • Network and servers
  • Administrative system and software applications
  • Blackboard
  • STCC website
  • Telephone system

Help Desk Support

For additional technical support please consult the Tech Tutorials page or contact the Help Desk by ChatNow (bottom right corner of this screen), or (413) 755-4016. To ensure your security, we cannot change passwords over the phone. On-campus meetings are by appointment only.

Excluding school vacations and holidays, the Help Desk is open on the following days and times. 

Monday - Thursday: 8:00 a.m. - 10:00 p.m. 
Friday: 8:00 a.m. - 4:00 p.m.
Saturday: 9:00 am - 1:00 p.m. (ChatNow only)

Computer Labs

For a listing of computer lab hardware and special software specifications please see the Information Technology STCCNet page (STCC Account login required).


For a full list of IT Policies please see the Information Technology Policies page.

College Website

For questions about the college’s website (, to report problems with the website (for example, broken links, outdated material, accessibility issues, etc.), or to give general website feedback please see the contact information below.


An IT ticket will automatically be created and assigned. You will receive email notifications with your ticket number and any status updates.

Students and Public

The Webmaster will reach out to you shortly.